FAQ's

All applicants aged 18 and over must provide the required documents below. Some items are conditional, depending on your situation.   Required for all applicants: • Government‑issued photo ID • Proof of income (pay stubs, employment letter, or offer letter)   Required if applicable: • Proof of legal status in Canada, such as a work permit, study permit, or permanent resident card • Pet photo, if you have a pet • Proof of savings, if you are not currently employed or are new to Canada   After application approval: • Confirmation of security deposit payment

No. Upten does not require your SIN number. If a credit check is required, it is completed only with your written consent, and your SIN is not mandatory.

Yes, a credit check is required for most applicants and is completed only after you sign the application and provide consent. Newcomers to Canada (students, work permit holders, and new permanent residents) do not require a credit check.

Once a complete application and all required documents are submitted, applications are typically reviewed within one business day.

The security deposit is typically equal to one month’s rent and is due after your application is approved.

Yes. The security deposit is refundable at the end of the lease, subject to standard move‑out conditions.

No. Upten does not charge move‑in or move‑out fees.

Yes. Upten is an excellent option for students due to its downtown location, proximity to public transit, and 24/7 amenities.

Yes. Upten welcomes newcomers to Canada and does not require a Canadian credit history. Proof of legal status and proof of savings may be requested.

No. Upten does not allow short‑term rentals or corporate‑leased units. All leases are for long‑term residential use.

Tours can be booked by phone or email through the Upten leasing team. Tours are available Monday to Saturday from 9:00 AM to 5:30 PM, with flexibility when needed.

Yes, we offer virtual tours for your convenience. These tours are conducted via WhatsApp, allowing you to explore UPTEN apartments from the comfort of your home. Contact us to schedule your virtual tour today!

Lease terms vary depending on availability. Your leasing agent will review current options with you during or after your tour.