Question 1

Who do I call for after hours emergency with the building

Accepted Answer

Our 24-Hour Emergency line is 587.324.0872
This is only for emergencies such as fire, flood, no heat in winter, no hot water, or if you are locked out of your apartment.

Email: propertymanagement@liveupten.ca

Question 2

How can I call the Concierge?

Accepted Answer

Direct: 587.324.0872
Cell: 403.390.1057

Question 3

Who do I contact for payment details or issues?

Accepted Answer

Please email to: propertymanagement@liveupten.ca
Direct: 587.324.0872"

Question 4

How do I handle repairs that may be needed?

Accepted Answer

For regular maintenance requests, please submit your request online by logging into www.rentcafe.com for the fastest response.  If you have any questions, please email  to: propertymanagement@liveupten.ca

All maintenance requests must be in writing and include your unit number and permission for access if you aren’t home.

Question 5

Why do I need renter's insurance?

Accepted Answer

Under most circumstances the Landlord is not responsible for your private property or damage you cause to the apartment and building. It is important to have renter’s insurance to cover your belongings in the event of an unforeseen disaster. The minimum coverage for liability offered by providers is $1 million. The cost of insurance is typically $1/day and very affordable. We recommend https://apollocover.com/ as an insurance provider due to low cost and easy signup.

Question 6

Can I make changes or improvements to the leased property such as painting?

Accepted Answer

No changes to your leased premises will be permitted.

Question 7

What are the guidelines for usage of the rooftop patio?

Accepted Answer

The patio is available for shared use on a first-come, first-served basis. Tenants and their guests must maintain a respectful noise level and adhere to City of Calgary noise bylaw times. Any mess created is the responsibility of the tenant and their guests to clean before leaving the area.
The entire property — including apartments, common areas, balconies, and the rooftop patio — is strictly non-smoking and non-vaping (tobacco, marijuana, etc.).
Pet waste must be taken to the designated garbage area in the main-floor garbage room. Planters around the building are not to be used for disposing of dog bags. Any tenant found doing so will be notified and fined accordingly.

Question 8

Will you provide notices to show my apartment?

Accepted Answer

Yes, we will provide you with at least 24 hours’ written notice by email to enter your suite to show the unit to prospective tenants. You are not required to be present as all prospective tenants will be accompanied by our leasing agent.

Question 9

Once the landlord has determined the repairs post move-out, can I, (the tenant,) go in and repair them myself?

Accepted Answer

No. Once we have completed the move-out inspection, you will not be allowed to  return to the property. Complete all cleaning and repairs prior to the move-out inspection.

Question 10

Where will the security deposit be returned to?

Accepted Answer

The deposit will be deposited directly into your bank account.

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